Concierge School
When you serve with passion, the customers will never forget their experience.
About
Benefits
who is teaching
partners
packages & prices
reviews
Contacts
About TFCS
1.0
The First Concierge School focuses on teaching and developing concierge services in Real Estate and Hotels. We create, customize and provide unique classes based on your preferences and needs. These classes focus on customer service, difficult situations, company policies and procedures, business etiquette, emergencies, interaction with customers, guests and vendors, handling complaints, solving problems, and much more.
We can help your concierge team provide luxury customer service to your clients. Together we can take your business to the next level.
We can help your concierge team provide luxury customer service to your clients. Together we can take your business to the next level.
Irina Marchenko
CEO, The First Concierge School
What kind of questions
do we address?
do we address?
2.0
01
How to implement the rules, policies and procedures of the company?
02
How to professionally answer phone calls and emails?
03
How to interact and greet customers in a professional way?
04
What to do in emergency situations?
05
How to manage a heavy workload?
06
How to control stress at work?
07
How to handle difficult situations?
08
How to solve problems?
What benefits will you receive from classes?
3.0
Concierges will learn how to recommend and book restaurants and bars, source tickets for the theatre, concerts and VIP events, arrange a limousine and more.
Concierges will learn how to provide high-quality service. This includes how to learn the residents’ tastes, needs and preferences.
Concierges will learn business etiquette and how to communicate professionally with customers.
You will get high customer satisfaction, bringing your company to the top of the ratings.
Concierges will practice handling difficult or emergency situations.
Who is
teaching?
teaching?
4.0
An expert worked in two of the largest companies in the USA – Four Seasons Hotels and Resorts and Greystar, with a unique combination of 3+ years of concierge experience in real estate, 6+ concierge experience in hospitality, and 10+ years of experience with exceptional customer standards.
Self-starter with outstanding organization and priority management skills and a laser focus on excellent client service and customer experience.
Self-starter with outstanding organization and priority management skills and a laser focus on excellent client service and customer experience.
CEO and Founder
Irina Marchenko
Our Partners
5.0
Click to order
Packages and prices
6.0
Choose the package and training format that suits you
1) Concierge Training Packages for Residentials
2) Lead and Manager Training Packages for Residentials
3) Concierge Training Packages for Hotels
4) Interview Consultation - the package includes a 1-hour interview consultation with a coach.
5) Worldwide Onsite Training
Our company is based in Seattle, WA, but we also provide training for concierges, leads and managers around the US and other countries. Please reach out to us for more information regarding classes and travel fees at info@thefirstcs.com
2) Lead and Manager Training Packages for Residentials
3) Concierge Training Packages for Hotels
4) Interview Consultation - the package includes a 1-hour interview consultation with a coach.
- Choose a phone or video call session with your coach and work together to improve your interview skills.
- Your coach will create a personalized blueprint for interview success, targeting specific questions and interview styles.
- Share your goals, work with the coach, practice, review, and get that job!
5) Worldwide Onsite Training
Our company is based in Seattle, WA, but we also provide training for concierges, leads and managers around the US and other countries. Please reach out to us for more information regarding classes and travel fees at info@thefirstcs.com
Concierge Training Packages for Residentials
Individual package (per person)
$ 599
Group package (max 12 people)
The package includes:
● Concierge role, tasks, responsibilities & attire
● Phone etiquette
● Professional greetings & business etiquette
● Business email etiquette
● Guest & visitor rules
● Package & mail policy
● Pets, trash, smoking & parking policies
● Security rules & procedures
● Difficult situations
● Problem-solving practice
● Reviews & surveys
● Emergency policies & procedures
● Evacuation procedures
● Active shooting procedures
● Concierge role, tasks, responsibilities & attire
● Phone etiquette
● Professional greetings & business etiquette
● Business email etiquette
● Guest & visitor rules
● Package & mail policy
● Pets, trash, smoking & parking policies
● Security rules & procedures
● Difficult situations
● Problem-solving practice
● Reviews & surveys
● Emergency policies & procedures
● Evacuation procedures
● Active shooting procedures
One-and-a-half-day training,
10:00 am - 6:00 pm, 10:00 am - 2:00 pm
10:00 am - 6:00 pm, 10:00 am - 2:00 pm
$ 5999
Enterprise
Individual package (per person)
$ 399
Group package (max 12 people)
The package includes:
● Concierge role, tasks, responsibilities & attire
● Phone etiquette
● Professional greetings & business etiquette
● Business email etiquette
● Guest & visitor rules
● Package & mail policy
● Pets, trash, smoking & parking policies
● Security rules & procedures
● Difficult situations
● Problem-solving practice
● Emergency policies & procedures
● Concierge role, tasks, responsibilities & attire
● Phone etiquette
● Professional greetings & business etiquette
● Business email etiquette
● Guest & visitor rules
● Package & mail policy
● Pets, trash, smoking & parking policies
● Security rules & procedures
● Difficult situations
● Problem-solving practice
● Emergency policies & procedures
One full-day training, 10:00 am - 6:00 pm
$ 3999
Enhanced
Individual package (per person)
$ 199
Group package (max 12 people)
The package includes:
● Concierge role, tasks, responsibilities & attire
● Phone & email etiquette
● Professional greetings
● Guest & visitor rules
● Package & mail policy
● Pets, trash, smoking & parking policies
● Concierge role, tasks, responsibilities & attire
● Phone & email etiquette
● Professional greetings
● Guest & visitor rules
● Package & mail policy
● Pets, trash, smoking & parking policies
Half-day training, 10:00 am - 2:00 pm
$ 1999
Standard
Lead & Manager Training Packages for Residentials
Standard Package
Two full-day trainings, 8:00 am - 4:00 pm
The package includes:
- Scheduling - Outlook, Microsoft Teams, on-call service team, etc.
- Workday trainings
- Package policy & rules - Luxer One, Fetch & others
- Concierge team schedule
- Vacation approval
- Communication - residents, concierge team, maintenance, vendors, management, etc.
- DoorKing or Butterfly MX callbox
- Concierge team duties - amenities
- Reviews - Google, Yelp, Reputation.com, etc.
- Kingsley surveys
- Events - planning, vendors, partnership, collaboration, scheduling, order items, flyers, Canva.com, NetVendor, etc.
- Budget
- Penthouse residents & packages
- Hiring & interviewing
- Risk management - incident reports
- Emergency & evacuation procedures
$ 2999
Mentor package
$ 3999
Two full-day trainings, 8:00 am - 4:00 pm
The package includes:
This package includes a Mentor (available via phone, text message or email daily for one month after the first day of the training) + two in-person or video call meetings.
- Scheduling - Outlook, Microsoft Teams, on-call service team, etc.
- Workday trainings
- Vacation approvals
- Package policy & rules - Luxer One, Fetch & others
- Concierge team schedule
- Communication - residents, concierge team, maintenance, vendors, management, etc.
- DoorKing or Butterfly MX callbox
- Concierge team duties - amenities
- Reviews - Google, Yelp, Reputation.com, etc.
- Kingsley surveys
- Team online tracker
- Events - planning, vendors, partnership, collaboration, scheduling, order items, flyers, Canva.com, NetVendor, etc.
- Budget
- Newspaper - accounts & invoices
- P-card, corporate card
- Penthouse residents & packages
- Hiring & interviewing
- Monthly meetings with a property manager & team
- Risk management - incident reports
- Emergency & evacuation procedures
This package includes a Mentor (available via phone, text message or email daily for one month after the first day of the training) + two in-person or video call meetings.
Concierge Training Packages for Hotels
Standard
Half-day training, 10:00 am - 2:00 pm
The package includes:
● Concierge role, tasks, responsibilities & attire
● Forbes standards
● Recommendation & reservations
● Phone & email etiquette
● Professional greetings & interactions
● Guest & visitor rules
● Package & mail policy
● Pets, smoking & parking policies
● Concierge role, tasks, responsibilities & attire
● Forbes standards
● Recommendation & reservations
● Phone & email etiquette
● Professional greetings & interactions
● Guest & visitor rules
● Package & mail policy
● Pets, smoking & parking policies
$ 1999
Enterprise
One full-day training, 10:00 am - 6:00 pm
The package includes:
● Concierge role, tasks, responsibilities & attire
● Forbes standards
● Recommendation & reservations
● Phone etiquette
● Professional greetings & interactions
● Business email etiquette
● Guest & visitor rules
● Package & mail policy
● Pets, smoking & parking policies
● Security rules & procedures
● Difficult situations
● Problem-solving practice
● Emergency policies & procedures
● Concierge role, tasks, responsibilities & attire
● Forbes standards
● Recommendation & reservations
● Phone etiquette
● Professional greetings & interactions
● Business email etiquette
● Guest & visitor rules
● Package & mail policy
● Pets, smoking & parking policies
● Security rules & procedures
● Difficult situations
● Problem-solving practice
● Emergency policies & procedures
Group package (max 12 people)
$ 199
Individual package (per person)
$ 3999
Group package (max 12 people)
$ 399
Individual package (per person)
Interview Consultation
Concierge | Lead Concierge
$ 499
1-hour interview consultation
● Choose a phone or video call session with your coach and work together to improve your interview skills.
● Your coach will create a personalized blueprint for interview success, targeting specific questions and interview styles.
● Share your goals, work with the coach, practice, review, and get that job!
● Your coach will create a personalized blueprint for interview success, targeting specific questions and interview styles.
● Share your goals, work with the coach, practice, review, and get that job!
Worldwide Onsite Training
Worldwide Onsite Training
Our company is based in Seattle, WA, but we also provide training for concierges, leads and managers around the US and other countries. Please reach out to us for more information regarding classes and travel fees at info@thefirstcs.com
Guides & Materials
top things to do
in Seattle
in Seattle
The Seattle guide can be a useful resource for concierges who want to provide their guests with the best concierge service and also for tourists and residents who want to explore Seattle and visit unique places. When you buy The Seattle Guide, you get access to unique places in Seattle that you haven't visited yet.
100 best Seattle
Restaurants
Restaurants
The Best Seattle Restaurants guide can be a helpful resource for concierges looking to provide recommendations for the best local dining experiences and for guests and residents wanting to explore and try unique and high-top restaurants, cafes, and bars. Buying The Best Restaurants Seattle guide opens access to the top Seattle dining places.
$ 19.99
$ 19.99
Student reviews
7.0
Student reviews
7.0
FAQ
8.0
For concierge groups, the half-day programs run four hours (10am-2pm) and the full-day courses are eight hours (10am-6pm). For leads and managers, there are two full-day trainings (8am-4pm). We will work with your scheduling requirements to determine the exact timing for your program.
The maximum number of participants who can participate in a class for concierges is 12 people. If you have a large group, please contact us at info@thefirstcs.com so we can learn more about your needs. Lead and manager classes are individual (one person per class).
Unfortunately, we can’t accommodate the largest training for a half-day. Please reach out to us to discuss your objectives and timeline. We may be able to modify a course to accommodate you.
To run interactive classes, we prefer seating configurations that allow for team interaction and problem-solving. We ask that you provide us with chart paper, easels, and markers. Your facilitator will work with you to confirm the specifics of your session. Also, we may ask you to print some materials for your employees.
Absolutely, we strongly encourage you to speak with your facilitator before your class.
We may train one concierge, but the price will be the same as for a group. Lead and manager classes are individual (one person per class).
You are welcome to form your own group comprising members from different organizations. However, we do not organize these groups.
Please contact us about custom courses.
We do not sell our content to other training providers.
Sometimes we have specials. Also, we provide discounts for companies that take the second or following class. Please contact us for more information.
No. The fees shown on the pricing chart are for course delivery. They do not cover content ownership.
How do the First Concierge School interactive classes positively change your concierge team?
9.0
They provide the opportunities to work and practice in pairs and groups.
We practice and analyze real situations, issues and complaints.
We learn how to identify individual customer needs to best provide high-end customer service.
free consultation
Book a free consultation if you can’t pick a package or have any questions.
Copyright © 2022 TFCS Company S.L. All rights reserved.
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